Remove uncertainty with Cool:Off
Cool:Off gives customers a window to refund their tickets, no questions asked.
Give your customers a safety net
When customers make a mistake or have to cancel their plans, they’re covered with Cool:Off.
This encourages early purchases and spontaneity, creating engagement and excitement throughout your sales cycle.
When we launched Cool:Off, our tests showed that offering the service boosted ticket sales by 22%.
For the events Cool:Off was enabled, less than 0.5% of customers claimed a refund.
You’re in control
You can set the window of time customers can claim their refund.
Cool:Off is an opt-in service, so the decision to offer it is in your hands.
We recommend a period of 28 days to protect your sales and give customers flexibility.
The refund window is open up to a week before your event to protect your last-week sales.
